frequently asked questions
We serve Charlotte, NC and surrounding areas such as Huntersville, Pineville, Matthews, Belmont, Mount Holly, Stanley, Statesville, Concord, and Fort Mill
Custom Garlands
- Take a look at our sizing chart and color chart, then fill out the inquiry form
- You will then receive an email confirming date availability and a quote for your order. Review the quote and send an email back once you’re ready to book
- Once you confirm you are ready to book you will receive an invoice requesting a deposit to paid within 24hrs to secure your date
- Lastly, 24 hours before your event you will be required to pay the final balance for your order
- Take a look at our sizing chart and color chart then fill out the inquiry form
- You will receive email confirming date availability and quote for order. Review the quote and send an email back once you’re ready to book
- Once you confirm you are ready to book, you will receive an invoice requesting to pay in full within 24hrs
Custom Installation Orders:
Cancellations are required two weeks prior to your confirmed date to be eligible to reschedule. Cancellations that are not made two weeks prior will NOT be allowed to reschedule for a future date. Deposits are non-refundable
Grab & Go Orders:
Cancellations are required one weeks prior to your confirmed date to be eligible to reschedule. Cancellations that are not made one weeks prior will NOT be allowed to reschedule for a future date or receive a full refund
Cancellations are required two weeks prior to your confirmed date to be eligible to reschedule. Cancellations that are not made two weeks prior will NOT be allowed to reschedule for a future date. Deposits are non-refundable
Grab & Go Orders:
Cancellations are required one weeks prior to your confirmed date to be eligible to reschedule. Cancellations that are not made one weeks prior will NOT be allowed to reschedule for a future date or receive a full refund
Custom Installations:
We require at least two-week notice before your event. We recommend to book as soon as possible during busy seasons such as summer and fall. If your event is a week away or less, you are subject to a rush fee
Grab & Go:
We need at least one week notice before your event to book
We require at least two-week notice before your event. We recommend to book as soon as possible during busy seasons such as summer and fall. If your event is a week away or less, you are subject to a rush fee
Grab & Go:
We need at least one week notice before your event to book
Yes, we offer delivery and installation for all our custom garlands! If you have a setup time of 4 hours or more the custom garland will be created on-site. A delivery fee will be applicable if your setup time is less than 4 hours. The delivery fee is calculated by $2 per mile from 28215, with a minimum of $30 for drop off. For our smaller orders such as Grab & Go garlands, we offer a pickup option. The pickup location will be provided to you once full payment is received
We use the best quality latex balloons! Balloons typically can last 6-8 weeks indoors and only a few days outside. We cannot guarantee your balloons will last once they have been delivered or picked up due to various factors such as the weather, cluttered area, playful children, pets, different surfaces, sharp objects, etc. We provide balloon care instructions with every order to prevent any issues that may occur!
If you’re wanting something simple and budget friendly, our Grab & Go garlands are the perfect option. These garlands are fully assembled and come with a hanging kit!
VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER
An invoice will be sent with a link to pay deposit once you confirm you are ready to book your service!
